Performance

As specialists in print consumables, we aim to provide you with the widest possible range of original branded and quality compatible goods, and to offer the best value and finest service possible. All supplies are covered by our refund/replace guarantee in the unlikely event that they should fail to perform satisfactorily. We also carry comprehensive product liability insurance. Our best recommendation though is that 80% of our orders are either repeats or personal recommendations. 

Ordering

We have tried to make ordering from this site as simple as possible, but we have an extensive, complex and rapidly changing product base. All line prices are the final total including UK carriage and VAT. Because of the diverse nature of our market and the differing ordering profiles of large commercial users and home users, each item states basic price, carriage charge (on larger items) and UK VAT. However, the price on the first line you see is always the price you pay with nothing to add. we can supply businesses and other corporate users a valid VAT invoice can be supplied upon request.

We accept major credit and debit cards including VISA, MASTERCARD, SWITCH/MAESTRO, SOLO, American Express etc. via this site processed by RBS WorldPay. Other methods of payment by arrangement.

If you are ordering from outside the UK or Isle of Man but within the EU, VAT is payable unless you are VAT registered in your country in which case quote your VAT number and the tax will not be charged.

If you are ordering from the Channel Islands VAT is not payable, normal carriage on small items but special rates on larger items/bulk orders.

If you are ordering from the Rest of the World (i.e. outside EU) VAT is not payable, but special carriage rates will apply - contact us for details.

We welcome any comments or suggestions you may have about our service, products and your experience of buying through billee.co.uk site.

WEB SERVICES

Order Cancellation

We can cancel an order only before it has been despatched.  Please login to your account to see the status of your order.

Backorder policy

If we are unable to provide your product within the delivery period specified, we will notify you by e-mail stating a date when the product will be arriving at our warehouse and when despatch will take place.

Returns/Refunds Policy

If an item arrives and is damaged or defective then please consult us for a returns reference.

Please note the following:

1. All goods must be returned in their original packaging.
2. Please state full details of the defect/damage
3. Enclose a copy of your original invoice, if you are unable to do this, be sure to send your full name address and telephone number.
4. We are not able to dispatch a new order until the original product is received. Should you need the goods urgently, then a separate order can be placed, and a refund given on the returned item.
5. Please ensure that the product is adequately wrapped, to prevent damage during transit.
6. No goods are to be returned without a returns reference.

Send your returned goods to:

WEB SERVICES
Peel Road
Braddan, Isle of Man. IM4 4LD

Invoice Queries

If you have a query on any invoice then please call us:

Phone 07624 464629
fax: 0161 601 0236
e-mail: sales@billee.co.uk

Methods of payment

At billee.co.uk site accept all major credit cards. If you are not happy to use your credit card over the Internet, then you may choose the following methods for payment:

1. Telephone your order through to us on :Phone 07624 464629(or from outside UK : + 447624 464629
2. Fax your order, and credit card details to: Fax 0161 601 0236